Before you received your
personal ID number to enter the Excalibur website it was tested to make
sure that it actually worked. Normally, if it doesn't work on your
computer, the reason is that the sequence has been changed, numbers have
been reversed, a space has been left at the end of the sequence, etc.
Once this problem has occurred
the ONLY solution is:
1.) In your Netscape Toolbar
click on 'OPTIONS'.
2.) Click on 'NETWORK PREFERENCES'.
3.) Click on 'CACHE'.
4.) Click on 'CLEAR MEMORY'.
5.) Click on 'CLEAR DISK'.
6.) Click on 'OKAY'.
7.) Close all open files.
8.) Shut your computer
off completely.
9.) Re-start your computer
and carefully enter your code numbers (no spaces, etc. -- otherwise you
will have to re-do this procedure again...)
Some other possible areas
to check:
a.) You MUST be running
with Netscape 4.0 or Microsoft 4.0 or higher. Older browser versions
will not function on the modern Internet and should be replaced. (We prefer
Netscape since we fear the day when Bill Gates rules the world.)
b.) You MUST accept
cookies !!! Our server will not allow you to travel through the website
unless you have a cookie that contains your ID #. We NEVER use cookies
to acquire information on what pages you are accessing and never will.
The program that controls access to our website requires 'cookies' to allow
you to go from page to page and to store any video movies you may wish
to purchase.
c.) Does your computer
know what time it is? If you are running the wrong date your number
may be prematurely expired by your computer.
Initially, your computer
will seem slower until the cache is restored with all of the normally accessed
images, etc.
