Customer Information Center

PROGRAM INFORMATION
Hit Movies Program
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ORDER INFORMATION
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GENERAL INFORMATION
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FAQs:
Frequently Asked Question's...
Hit Movies Information
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Pricing Information...

US POSTAL SERVICE:
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UNITED PARCEL SERVICE:
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UPS 5-7 Days
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UPS 2nd Day
UPS Next Day
International Rates

FEDEX - FEDERAL EXPRESS:
Information
FedEx 2-5 Days
FedEx 2 Day
International Rates

Unmarked packaging for discreet shipment, Click here for more information

SHIPPING POLICIES:
Everything we ship is always discreetly packaged. The contents are never indicated on the exterior of package. Your privacy is always respected. Please click here for more information.

When will my order be processed?
Can I request complete orders?
What are my shipping options?
To an alternate Address?
What about Customs?
When will my order arrive?
Adult Toys: We do not ship to...

	GENERAL POLICIES: Please be sure to read our Privacy policy for complete information on how your personal privacy is fully protected by Excalibur Films.

	This VeriSign verifies that your SSL orders are encrypted, protecting your personal information from unwanted disclosure.

	DVD and VHS Return Policy: There is no fine print in our "FREE RETURN POLICY" -- If your movie is ever defective, please just return it with a note describing the problem and your exchange form. Domestic ground shipping charges will be 100% reimbursed. No questions asked. No cost to you. Our guarantee even includes if your dog chews up the case: We'll put it in a new one at no cost to you except shipping. TOY and NOVELTY Return Policy: Non-defective novelties may not be returned for any reason. Defective novelty items can only be replaced with another of the same item, no substitutions will be made and no refunds will be issued.

WEB SITE TOOLS:
To get the best experience out of Excalibur's Movie Film Fest sites, please download the following free tools or Click here to check your system. To see and hear our videos, you will also need Media Player 9 and Quicktime 6. They are both available free through our website at no charge. Movie Film Fest sites are best viewed with either Netscape 4.7 or later; or Internet Explorer 5.0 or later. You will also need the free Macromedia Shockwave Flash plug-in to see most of the animation that is used on the Movie Film Fest sites.

GIFT CERTIFICATES :
Need an instant perfect gift? Then Movie Film Fests' Gift Certificates are just what you are looking for! They are easy to purchase and simple to redeem.

GIFT REGISTRY:
Looking for quick and easy gift solutions?
Do you want to make sure that you are both giving and receiving the perfect gifts? Then Movie Film Fest's Gift Registry is the perfect answer!

GIFT WRAPPING:
Choose any one of our beautiful Gift Wraps when you are placing your order and then add your own personal message.

September 2008

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HOW TO CONTACT US:

Excalibur Films
3621 W. Commonwealth
Fullerton, CA. 92833, U.S.A.

U.S. Phone: 800-BUY-MOVIES
U.S. Fax: 800-2-FAX-MOVIES
Office Phone: 714-773-5855
Foreign Fax: 714-773-5409
Customer Service Hours
E-Mail: 2008@MovieFilmFest.com

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