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Shipping Policies


When will my order be processed?


In order to give you an idea of when to expect your order, you'll notice a "usually ships in..." statement listed in the movie description page. This is the approximate number of days required to process and package your movies for shipment. If your order is placed on a holiday, a Saturday or Sunday, or after noon Eastern Standard Time on a regular business day, your order will begin processing the following business day.

Can I request complete or partial orders?


If you order two or more movies, you have the following option on the order form:

A.) To wait until the entire order is complete before shipping
      (to minimize shipping costs).

     -or-

B.) To ship the movies as they become available (at extra
      shipping cost).

The second choice is usually preferable since many movies have widely differing availability factors; some may be in stock while other movies may not be released for another month or two. If you would prefer to view your movies as soon as possible, be sure to choose the second 'partial-ship' option.

What are my shipping options?

We will ship your order by US Postal Mail, US Priority Air Mail, or at your request, by UPS service. We normally do not ship via Fed Ex or DHL. On foreign orders, we use an international carrier that uses great care to ensure your package is delivered in a safe and timely manner.

Will you ship to an alternate address?

If you are presently a customer, we will ship to whatever address you so desire. If you are a new customer, we can ship your order to your place of work, PO Box, or another more convenient destination: But, as a security precaution to protect our customers against fraud, when you order movies to be delivered to a destination other than your billing address, notify us that your credit card company has that alternate shipping address on file. We will then verify that fact with your credit card company. To help expedite your order, please call your issuing bank and provide them with your alternate shipping address.

What about Customs?

Depending where you reside, you may be subject to import duties and taxes, which are charged to you once your order reaches your country. Additional fees, if due, for customs clearance must be paid by you. Since customs policies vary widely from country to country, we have no knowledge or control over these fees and cannot predict what they may be. You should contact your local customs office for further information. Since you are considered the importer of record, you must comply with all of the laws and regulations of the country in which you reside.

When will my order arrive?

To determine when you will receive an order, you need to consider the inventory status of the movies you are ordering as well as the shipping option you select. This is how to calculate the estimated date of arrival:

Movie Availability + Shipping Time = Total Delivery Days

Example: If the movie you purchased is normally available in 1 to 3 days and it is shipped within the U.S. via air mail (2 to 3 days), then your total delivery days will be 3 to 6 business days: That is when you can expect to receive the movies at your front door or PO Box after the date you originally placed the order.






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